We take every precaution to ensure your order arrives safely, but in rare cases, damage may occur during shipping. The return process depends on the shipping method, and following the correct steps is essential to qualify for a replacement. From documenting damage to handling claims, our guide covers everything you need to know to protect your purchase.

For details on returns, freight shipments, and battery policies, be sure to review our full policy.

We stand by the quality of our products and work closely with manufacturers to ensure you receive the best possible support. While some items may come with a manufacturer warranty, terms vary by product. If you receive a defective item, our team will guide you through the warranty process and coordinate with the manufacturer for repairs or replacements. Please note that Raptor does not issue refunds for damaged or defective items.

For full details on warranty coverage and the return process please see our warranty policy.