Frequently Asked Questions
Your Go-To Guide for all things Raptor: Products, Services, and Support
I'm thinking of buying a drone, but I heard there's a new / bigger model coming out. Should I wait?
You could! Depends on when you want to get operational. New drones require new FAA approvals and that can take an entire season. The current tech is absolutely incredible. You'll get your money out of it regardless.
What is the return on investment (ROI) with a spraying drone?
Most owners recoup their costs first year from labor savings alone. However, reducing tramline losses also makes spray drones a smart investment. Learn more and download our free calculator HERE.
Can I make payments with a Check, ACH or Bank Wire?
Once you've added everything to your cart, you can securely complete your purchase using Visa or MasterCard.
If you're financing or paying via bank wire, check, or another method, you'll need your final total, including shipping and taxes. To get this total, proceed through checkout by entering your contact and shipping details following the steps below. Then, find payment instructions HERE.
Pro Tip! Create and sign into your account for a faster checkout experience and order tracking.
Can I Cancel or Return items?
Due to the nature of this equipment, all sales are final—no refunds or exchanges are allowed, except in cases of manufacturer defects or warranty issues. For full details, please review our Terms & Conditions and Warranties & Returns.
That said, your success and satisfaction are our priority. We go above and beyond to support you, offering everything possible to ensure a smooth experience. Training is key, over 70% of our customer support cases come from users troubleshooting on their own. Whether it's initial setup, assembly, operation, or maintenance, proper training makes all the difference.
And if you ever encounter a genuine hardware defect, rest assured, we’ll work with you directly until it's resolved. We’ll never send you back to a manufacturer or an overseas support team. When you buy from us, we've got your back.
Not sure if this hardware is the right fit? Have questions about regulations? Reach out to our experts before you buy—we’re here to help.
Where does Raptor ship?
We offer shipping across North America including U.S. territories.
Customers seeking to buy products outside of these places: although we would love to earn your business, we know from experience that it can be difficult to manage export/import rules in other countries, especially with drones! Additionally, it is difficult for us to provide the level of support we're committed to across different timezones and languages. We recommend you work with a local distributor for the best experience & support.
If there are no local dealers in your region and you wish to proceed with an order, please contact us. You will need to arrange and manage shipping from your end - the goods will be prepared and packaged at our facility and you will arrange them to be picked up at our store. We cannot accommodate any exceptions to this policy.
How long does shipping take?
Great question! We work quickly to get orders out. If you are in a rush, please contact us to confirm your item is in stock before ordering.
Larger drones and ground rigs are often shipped in cases or pallets and take 7-10 business in the continental U.S. Although it is tricky - some of these can be shipped on commercial air freight. Contact us to see if that's possible.
Smaller drones and parts/accessories are usually shipped by UPS or FedEx Ground and usually take 5-7 business days. Many of these items can be shipped faster if you purchase rush shipping. However, most larger batteries are prohibited from being shipped by air in the U.S.
How much spraying can I really do with 5 or 10 gallons? I'm using 150 gallons now!
GREAT question! Drones, like our manned aerial applicators, follow the "Aerial" instructions on pesticide labels which most often are using 66% - 75% less carrier (or water) than what you're used to seeing on the 'ground' label. Why? Because we fly 8-15 times faster than a ground rig, we don't need to water down the AI (active ingredient) to account for slower traveling. In most cases, the same amount of AI goes out over the same area.
Are spraying drones effective with such small tanks?
Yes! Here's a good way to think about it... according to the EPA, drones are required to follow the "Aerial" application instructions on a pesticide label. This tells you the amount of total mixed solution (active ingredient + carrier) and droplet size. Chemical manufacturers spend literally millions of dollars and countless hours of efficacy testing before they submit a label to the EPA for approval. They would never instruct you to use their product in a way that wouldn't work. Should you do your own testing and calibration for proper coverage? Absolutely!
Can I mitigate drift with a spraying drone?
Research proves that drift from drones can be mitigated by choosing the right nozzle for the job (and following the "aerial" portion of the pesticide label). Drift from drones is similar to that of ground rigs & backpack sprayers. Research shows it was less than manned aerial applicators & air-blaster style systems.
How much area can I realistically spray with a drone?
That depends on two factors: first, which drone you choose, and second, what your application rate is. Key factors like recharge and refill time greatly impact your productivity. Watch this video or schedule a consultation for guidance.
How do spray drones help increase crop yields?
Beyond cost and labor savings, yield increases are a major factor in maximizing ROI from your spraying drone. While there are several benefits, here are two key reasons why drones make a difference:
- Spray anytime, regardless of ground conditions. Unlike traditional equipment, drones aren’t stopped by wet or muddy fields, meaning you can apply crop protection products without getting stuck or causing soil compaction. The speed and efficiency of drone applications also allow for more frequent treatments, providing optimal protection as part of your Integrated Pest Management (IPM) strategy. Healthier crops = better yields.
- Eliminate tramline losses. Traditional spraying methods can lead to fruit drop and crop damage from tractor or vehicle tires. Drones remove this risk, allowing you to apply fungicides, miticides, and other treatments as often as needed—without relying on ideal ground conditions or risking damage to your crops.
Curious about your potential yield increases? Use our free calculator to find out HERE.
How do I get a quote or find prices?
Most of our prices are on our website, use the SEARCH function and type in the name of what you're looking for. You can build the perfect drone package by adding the drone, accessories and services like Product Knowledge Class or FAA to your cart. Click your shopping cart to see your total!
From there, you can apply for financing or proceed with your checkout.
How can I tell if something is in stock?
We're working on having our website reflect this in real-time but with our different sales channels, it is best to chat or give us a call to confirm.
I'm building my own drone package but can't add the items I want. Why?
This is a limitation of our site but there's an easy workaround (sorry for the inconvenience!) The "builder" lets you add up to 10 items, so you can do one of two things:
1) Add a single quantity of what you want (i.e., just one battery, or two if there is a minimum) and then add those to the cart. Once in the cart, increase the quantities to what you want and then click "update" at the bottom of the cart page.
2) Add the items ala carte by going to their individual product pages and clicking 'add to cart'. To do this in the builder, just click the title of the product, it will open a new tab with that product page - on that page, click 'add to cart'. You can further adjust quantities on the shopping cart page, then click "update" at the bottom of the cart page.