WARRANTIES & RETURNS

We are committed to making sure you are satisfied with our products. Your order is inspected prior to shipment to ensure all items are in excellent condition before they are shipped. Products purchased through Raptor may be warrantied by the manufacturer. Please be aware that some items sold by Raptor may not have a manufacturer warranty and that warranty terms and duration vary by manufacturer and by product. Your product should arrive with manufacturer warranty information included. You may contact us for manufacturer warranty information, if applicable, on any products for sale on our website. All warranty claims must be submitted through Raptor, and Raptor will work with the manufacturer on a resolution. Raptor does not issue refunds, in whole or in part, for damaged or defective items. Please note that this warranty and return policy applies to products ONLY and does not apply to services offered by Raptor.

DEFECTIVE RETURNS

If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. Contact the Raptor support team immediately for diagnostics and guidance. In the event that Raptor determines that there is a covered defect or failure, Raptor will provide you with information on the process of returning the item.

MANUFACTURER WARRANTIES

All defective merchandise must be returned as directed by Raptor for warranty repair or replacement. Manufacturer defects found after the product has been used are subject to the manufacturer’s warranty, and any such defects must be resolved through Raptor. Please refer to any included warranty documents and contact us for more information about resolving manufacturer defects. Products sold by Raptor which have a warranty are warrantied by and through the manufacturer, not through Raptor. However, Raptor remains your point of contact to resolve warranty issues. You must contact Raptor to be sure that you have set up the product properly and that it is really defective. If Raptor determines that the product is defective, Raptor will contact the manufacturer and provide you with shipping instructions. Raptor shall not be liable for any items which are lost or damaged due to shipping, theft, or other causes. As such, we strongly encourage you to purchase insurance prior to shipping the item. Please note that some items sold by Raptor are sold without a warranty.

If you need a defective part replaced right away, please contact us immediately. Raptor can sell you a new part and ship it right away, if the part is available, but we must charge you for the part and shipping, and we cannot give a refund on the returned part, nor can we guarantee that the manufacturer will reimburse you. Please be aware that most manufacturer warranties are limited to replacement of the part(s) and do not provide for a refund. Pursuant to the terms of the manufacturer warranty, you may have the option to keep the replaced part as a spare or backup part. Please contact us to learn more.

SHIPPING & RETURN OF DAMAGED ITEMS

Please note that the process for returning damaged items depends upon the method of shipping. The failure to strictly follow the policies set forth by the respective carriers may cause your item to be ineligible for replacement. As of the date of this warranty and return policy, the protocols for return are as follows, but please note that they may have changed since such date. Please note that you should always confirm the process with the carrier and your insurer directly as soon as you discover an issue to ensure that you meet the carrier’s/insurer's requirements. Raptor is not liable for items which are lost or damaged during shipping.

A. UPS Delivery

Although our products are packaged securely to prevent any damage, it’s possible that, in rare cases, damages may occur during shipment. If the box shows any visible damage, take several clear photographs of the packaging and the product showing the damage. If a signature is required upon delivery or you otherwise have the opportunity to do so, note it on the paperwork before signing and accepting it from the delivery service company. You must inform us of any items damaged during shipping and provide photographs of the same within two (2) business days of receipt. After this period, we will not offer exchanges. Damaged merchandise includes items that have been damaged in shipping. Save ALL packaging material and paperwork; do not throw anything away! Contact us and let us take care of the UPS claim. We must provide pictures of the box and parts to help us determine the damage and help us with the claim process. If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return. Usually, if you have followed the damaged item return process outlined above, we will replace your part as soon as UPS gets all the information and starts processing it, as long as the replacement part is in stock.

If your item has a MINOR blemish that does not compromise its function and can be easily repaired by you, please contact us. We might offer you a small store credit for a future purchase if you keep the item and repair it yourself. Please carefully review the manufacturer’s warranty in connection with the item, as repairing an item yourself may void the manufacturer’s warranty. If you decide not to accept this offer, you can return the part to us at your expense.

B. Freight Shipments

Large aircrafts shipped via freight companies have different insurance policies than UPS or FedEx. If your aircraft is being shipped via freight company because of its size or weight, we ask that you or a responsible adult be present to accept delivery. Before signing for the shipment, if a signature upon delivery is required, carefully inspect the carton and contents. You should have a knife on hand to help open the carton. Should you notice any damage, please note it on the bill of lading, refuse the shipment, and contact us immediately. You will also have to immediately contact the freight company DIRECTLY.

NOTE: We cannot be held responsible for the cost of repairs or replacement of damaged items. If you are unable to inspect the contents at the time of delivery, take several clear photographs of the packaging and the product showing the damage, make a notation on the lading that there appears to be some damage to the contents, and that you were not able to inspect the contents at the time of delivery. Immediately initiate a damage claim directly with the freight company. The failure to submit a claim timely may impact your rights. We strongly recommend that customers obtain shipping insurance and note that customers are responsible for handling such claims with the carrier directly.

BATTERIES

Each battery is thoroughly tested before shipping to our customers. If for ANY reason you are not satisfied with a battery purchased from us, please contact us immediately. DO NOT RETURN THE BATTERY.

Lithium-ion batteries identified as being defective for safety reasons, that have been damaged, or have the potential of producing a dangerous evolution of heat, fire, or short circuit, are forbidden for transport (e.g., those being returned to the manufacturer for safety reasons). If, for any reason, you suspect your battery is defective or damaged, please put it in a safe, cool place where it would not be able to damage any property or individuals in case of excessive heat or fire and contact us immediately. If you ordered the wrong battery or changed your mind, do not ship the battery back to us. Please contact us for assistance and to determine if your item is eligible for return. The rules governing the transportation of lithium-ion batteries are divided into slightly differing regulations in the United States and outside the United States. Because of lithium-ion batteries being considered dangerous goods, Raptor will not accept ANY battery returned for any reason. All our personnel involved in battery processing and shipping are Hazardous Materials Certified. We follow all UN regulations for your safety and the safety of all the people involved during the shipping process. For all shipments, it is required that any person preparing or offering lithium-ion cells or batteries for transport receive adequate instruction on these requirements commensurate with their responsibilities. For this reason, Raptor recommends that any person involved in the preparation and transport of these products be Dangerous Goods/Hazardous Materials trained.

LIMITATIONS AND WAIVERS

Products sold by Raptor are warrantied through the manufacturer, not through Raptor. All manufacturer warranties are between the customer and the manufacturer. Manufacturer warranties give you specific legal rights, and you may also have other rights which vary from state to state. Raptor cannot advise you on what those rights may be.

RAPTOR EXPRESSLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. RAPTOR IS NOT RESPONSIBLE, AND EXPRESSLY DISCLAIMS ANY LIABILITY FOR, ANY HARM, DAMAGE, LOSS, OR INJURY, OF ANY KIND OR NATURE, INCLUDING BUT NOT LIMITED TO DEATH, INCURRED IN CONNECTION WITH THE USE OF PRODUCTS SOLD BY RAPTOR.

Unless specifically stated otherwise in writing and signed by an authorized Raptor representative, ALL SALES ARE FINAL.

Raptor Warranty and Return Policy effective August 1, 2024.